The Crew Log

An Ongoing Anthology of Moon Musings
July 11, 2018  by

What if my brand isn’t inherently visual?

By now you know the value of social media and even Instagram Stories (if not, check out our previous blog posts on these topics – we’ll wait). But maybe you’re not sure how to make these visually driven platforms work for you because your product or service isn’t inherently visual. After all, we can’t all be glamorous like hospitality, retail or beauty – where quality photography and videography goes a long way. So, what do you do? Throw in the towel? No way!

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June 28, 2018  by

4 Keys to Unlock the Power of Online Reviews

Where do you turn when you need a new pet sitter, hair dryer, yoga studio, date night restaurant or sofa? The internet, of course! And if you’re like 92% of consumers, you read online reviews to get the truth about what to expect from a product or service before you buy.

Online reviews are incredibly powerful – a product with at least 5 online reviews has a 270% higher purchase likelihood than a product with 0 reviews. Why? Because we’re inundated with options and information about those options. Online reviews help us cut through the noise, weed out the good from the bad, and (hopefully) make worthwhile purchasing decisions.

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May 30, 2018  by

Instagram Stories — What, Why & How

  What are Instagram Stories?  

Let’s start with the basics, shall we? For those unfamiliar, Instagram Stories is a feature within the Instagram app that lets users post photos and videos that disappear after 24 hours. The content you share on your Story doesn’t appear on your profile page or in your followers’ main feeds – instead, it lives at the top of their feed alongside the Stories posted by whoever else they follow.

 

  Why should you use Instagram Stories?  

You might be wondering why you’d put time and energy into creating something that lasts for less than 24 hours? Because people LOVE Instagram Stories. They’re easy to watch and they inspire higher engagement than typical posts – the Instagram algorithm measures engagement and rewards accounts that effectively engage users. So, if you’re regularly posting interesting Instagram Stories, the rest of your posts will also rank more highly in your followers’ feeds.

Also, you can make your best Stories last longer than 24 hours by saving them to your profile page, where they will be available to anyone who visits your profile.

 

  Tips to Get Started:  

> Tell a Story
They’re called Stories for a reason! ;) Go behind the scenes at one of your company’s events, describe a day in the life of an employee, illustrate the experience of a customer, demonstrate how to use your product or service, host a “takeover” by an influencer, partner or collaborator, etc.

> Engage
Use Stories to speak with your current and potential customers. Ask for feedback (comments on Stories are private), run polls and contests, pose questions, offer tutorials, host Q&A sessions, etc.

> Don’t Let Perfect Be the Enemy of Good
Think of Stories as a less formal way to communicate with current and potential customers, allowing them to get a more authentic look into your company, your culture and your values. Like we mentioned before, the content is temporary, so it’s an ideal place to get creative, run experiments and find out what works and what doesn’t. In the process, you’ll help make your brand more human and relatable.

 

Ready to get started? Check out this article to get a step-by-step guide to creating your first Instagram Story.

 

Need some additional support? We’re happy to help you strategize, brainstorm, plan, create, measure, etc.
Send us a note!

 

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May 17, 2018  by

Banner Ads are Dead

Sorry to break the news, friends, but banner ads are dead. They’re annoying, interruptive and ineffective and there’s a new ad in town – the native ad.

But before we get into native ads, let’s back up for second and make sure we’re on the same page. First off, what’s a banner ad? You likely encounter them every day while perusing the interweb – and you probably ignore them entirely or accidentally click on them when they’re in your way. Banner ads are those rectangular graphic display ads that stretch across the top, bottom or sides of a webpage. Exhibit A:

banner ad example

Why are they dead?

Well, they’re annoying and worse, they often interrupt you while you’re trying to do important things on the internet like read an article about the 53 cutest dog photos of 2018. Banner ads are next-level annoying on mobile devices where screen space is more limited and you have to use extra time and energy to scroll past ads to get to the content you actually want to see. Therefore, it’s no surprise that over half of clicks on mobile banner ads are accidental.

So, what should you turn to instead? The native ad!

What’s a native ad?

It’s an ad that looks like it belongs on the website you’re viewing – because it matches the form and function of that website.

For example, ads on your Facebook newsfeed look and behave like your other Facebook posts. The same is true for the ads on your Instagram feed – they look like the rest of the posts but they’re marked as “sponsored.”

native ad examples

Good native ads provide relevant, useful information to your viewer (related: check out our recent post about content marketing). Examples include sponsored content, like this article from the satirical news website, The Onion: Woman Going to Take Quick Break After Filling Out Name, Address on Tax Forms – you’ll notice that it’s sponsored by H&R Block. Makes sense, right? The Charlotte Agenda, a hyperlocal news website in our hometown also does this well – check out this guide to saving money in Charlotte, which is sponsored by Bank of America. Brilliant and useful, right?

another native ad example

Need more convincing? Native advertising performs – these types of ads are viewed 53% more than banner ads.

What other golden nuggets of learning do we have to share from the Digital Summit? Learn more here.

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November 28, 2017  by

2017 Digital Summit – Our Experience and Takeaways

A few weeks ago, three-fifths of our crew attended the 2017 Digital Summit, which is THE annual conference for all things digital marketing. It’s two full days of information-packed sessions led by digital marketing’s thought leaders and visionaries, covering every topic you can imagine in the field. It’s really fun, cool and educational, but also totally overwhelming.

Didn’t make it to this year’s summit? Never fear! We put our new knowledge to the test to create this highly engaging infographic/ gifographic (!) to summarize our experience and highlight our main takeaways: 

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