The Crew Log

An Ongoing Anthology of Moon Musings

Using Hashtags to Find Your Perfect Audience

When social media feels overcrowded, hashtags can help you find and connect with target audiences…if you know how to use them.

“If you build it, they will come.” The classic movie Field of Dreams popularized this mantra, which reasoned that if you put in the work to create something great, people will notice. It’s a great concept, but not always true. Especially when it comes to social media.

Today, there are more than 3 billion social media users worldwide. In that large of a crowd, it can be hard for your target audience to find you, even if you’re building really great Instagram posts.

That’s where hashtags can help.

 

What are hashtags?

In social media, hashtags are words or phrases that follow a hash (or pound sign), and they’re used to tag or categorize the subject or topic of a post. You can think of social media as one big filing cabinet and inside there are billions of posts. Hashtags are a way to organize those posts into categories that users can easily search to find or share content with people who share common interests.

The nuances of how hashtags are used vary slightly on each social media channel. In this blog, we’re going to focus on Instagram, a hotspot for hashtags.

 

Why use them?

Incorporating hashtags into your Instagram strategy can help make you more discoverable to your ideal audiences, resulting in more followers. And where there are more followers, there are more post engagements! Instagram posts with at least one hashtag see an average of 12.6% more engagement.

Not only can hashtags grow your brand, but they can also help you connect and engage with your followers, giving you an opportunity to join and share in conversations that are valuable to your followers.

 

Who can use hashtags?

Any person or brand can use existing hashtags or create new ones. If you’re business looking to reach more users or connect with your followers, hashtags can help! But, if you’re business looking to blast your message to the masses, well first, don’t do that, but hashtags will not get you more followers. It’s very obvious (and obnoxious) when brands use hashtags as a promotional tactic and you risk losing the followers you already have.

 

Instagram Hashtags: How They Work

Let’s use the popular hashtag #MondayQuotes to break it down. It’s Monday morning, perhaps the least popular morning of the week. For some reason, your coffee is taking way longer to kick in and you’re not ready to start your day. So you open the Instagram app to search for some inspiration (or maybe a distraction).

You navigate to Tags in the Instagram search bar and type “Monday.” Instagram will list related hashtags that you might be interested in, and you click on #MondayQuotes.

You land on the hashtag’s page. Here you’ll see an aggregate of every post using the hashtag (in this case, over 200 thousand). The top of the page features the posts with the most engagement, but you have the option to explore posts that recently used the hashtag. You can Follow the hashtag, sending posts that use it directly to your feed. Instagram also recommends similar hashtags you might be interested in.

You stop scrolling on a post from JustGirlProject.

“From now on my week starts on Tuesday. None of this Monday nonsense.” A quote that’s both funny and relatable. You double-tap, along with the 1,583 other people who liked the post too. Maybe you reshare it to your feed. Maybe you start following JustGirlProject. You’ve just shared an experience with a brand.

Hashtags make it easy for brands to share like-minded content or inspiration with their target audiences. Using hashtags, brands can join trending conversations or participate in shared activities like #TBT (throwback Thursday), which are opportunities to humanize their company and start actual relationships with customers. Hashtags also make your content more discoverable, which can lead to more followers. They’re especially great at engaging audiences attending a conference, event, or tradeshow.

Now that we know who can use hashtags and how they’re used, we should mention a few rules to keep in mind so that they will actually help you Instagram reach and engagement.

 

Watch Your Hashtag Quantity

The general consensus is to use anywhere from 8-12 hashtags with Instagram posts. But don’t get crazy. Using more than 12 comes across as excessive and signals that you’re only using hashtags for exposure, not authentic connections with your target audience.

A trend emerged where users started putting their hashtags in a comment versus the actual post to maintain a cleaner look. But Agora Pulse found that reach was 29.41% higher when hashtags were used in the actual post, so we recommend keeping there.

 

Quality Hashtags

You can and should be selective with the hashtags you choose to use— use the same care and attention you would searching for the one ripe avocado in a barrel full of them.

You want to pick hashtags that your fans can search quickly and easily. For example, even though we think we’re pretty great, using the hashtag #werethebestagencyintheworld is a terrible strategy. Why? Well, first it’s very long. Our audience doesn’t have the time to remember it let alone type out all those characters. Second, it’s too specific to our interests and not those of our audience. Hashtags derive power from connecting users through shared interests. Our audience is definitely not using that hashtag. In fact, nobody is— not a single post has used it.

We recommend using hashtags that are moderately concise, easy to spell, and on-brand. We use hashtags that describe our post content, services, or brand. In this post about another blog post, we used tags like #marketingtips, #marketing, and #influencermarketing because they describe the type of content. We also used #clt, #queencity, and #charlottebusiness because those are the groups this content best serves. 


Do Your Hashtag Research

ALWAYS (always always) search potential hashtags before you use them. There’s a lot of content out there; make sure the hashtags you use are relevant and appropriate for your brand.  See what other content is already using a hashtag and determine if it’s content you want your brand to appear next to on an Instagram search.

Also, test typing out variations of the hashtag using different cases. When Margaret Thatcher died, the hashtag #NowThatchersDead caused a lot of confusion when seen in all lower case. The tag #nowthatchersdead had Cher fans reeling that the pop-star had died.

 

Keep Hashtags Fresh

Your hashtags should reflect the content that you post. Since you’re not posting the same picture or caption over and over again, you shouldn’t be using the same list of hashtags in every post. In the two posts below, our hashtags reflect the different types of content we shared. This shows that we’re intentionally trying to connect with users based on interest and not mindlessly applying a generic list to every post.

Not Too Big, Not Too Small: The Perfect Hashtag Length

It’s important to find hashtags with the right density (total uses) for your brand. Take #TBT; it’s been used in 400+ million posts. You might think adding #TBT to your post will expose you to millions of people, but the opposite happens. It’s much harder to stand out within a community that large, and with celebrities like Kyle Jenner using the same hashtag, it’s even harder to capture engagement and rank as a top post. Conversely, you don’t want to use hashtags that have too low a density, signaling they’re not regularly used by your target audience. So what’s a happy medium? Generally, hashtags under 1 million, or even under 20,000 are a good place to start. Experiment with different hashtag densities and see which work best for your brand. Of course, you can still use the mega-hashtags like #TBT, #MCM, #HBD, #SMH! They’re fun! They have millions of users because they’re engaging and trending. But don’t rely on them exclusively.

 

Location-Specific Hashtags

If you’re a small business, using location-specific hashtags is a great way to interact with people in your city. We use the broad #Charlotte tag, but we also use fun city nicknames that are specific to Charlotte residents like #704 #QueenCity, and #CLT. The audience using these hashtags are smaller and more targeted, which is exactly who small business want to reach.

 

If you follow these guidelines, hashtags can boost your Instagram strategy, resulting in more followers and greater engagement. Happy hashtagging!

 

Questions? Drop us a line!

 

 

 

 

 

 

 

 

 

Should I Hire A Marketing Agency?

Not sure if you need help from a marketing agency? Answer these two questions to find out.

Let’s say your company is getting ready to launch a new product. Or, your brand feels as old as the original Apple logo and really needs a refresh. These are real-world business scenarios our clients have faced, prompting them to ask the question a lot of companies ask: Should I hire a marketing agency to help me with this?

You might look to your budget for the answer, in which case we’d yell:

STOP

We know from working with clients for over 20 years that budgets are a real thing and spend must to be justified. But deciding whether to hire marketing services cannot solely be based on your budget. If you’ve ever considered working with an agency, here are two simple questions that will give you your “Yes” or “No” answer.

 

Read More
Jessica Bains

Jessica | Goodbye & Good Luck

A.A. Milne, author of Winnie-the-Pooh, once wrote:

“How lucky I am to have something that makes saying goodbye so hard.”

 

I never thought I’d find myself writing this blog post, but here I am! I’m saying goodbye to a company that welcomed me with open arms. Moonlight has taught me more than I ever expected in these last three years.

 

This transition is so bittersweet. On the one hand, I’m very excited for my new adventure in Raleigh, NC, but on the other hand, it’s so hard leaving these wonderful people behind. I will miss our sweet, little office with its abundance of cozy chairs. Tuesday staff lunches are something I’ll definitely miss looking forward to. Desk decorating, mimosa moments, and celebrating (or dressing up for) every silly holiday out there are some of the few great memories that I will cherish. It was those moments that made working at Moonlight never feel like work.

 

I’ve built some great relationships with so many clients, who I will also miss dearly. I’ve learned and grown so much at Moonlight and am forever grateful to Dawn for allowing me to explore beyond my comfort zone and for helping me reach my potential. I can’t thank her enough for bringing me on to the team.

 

It’s going to be strange not seeing these amazing people every day, but I’d like to consider myself a ‘Moonlighter’ for life. Thank you all for putting up with my lame jokes and amusing quirks, for letting me be your part-time office DJ, and for being such a great team. Thank you for everything.

 

 

Check out other blog posts

Using Hashtags to Find Your Perfect Audience

When social media feels overcrowded, hashtags can help you find and connect with target audiences…if you know how to use them. “If you build it, they will come.” The classic movie Field of Dreams popularized this mantra, which reasoned that if you put in the work to create something great, people will notice. It’s a […]

Read More

What if my brand isn’t inherently visual?

By now you know the value of social media and even Instagram Stories (if not, check out our previous blog posts on these topics – we’ll wait). But maybe you’re not sure how to make these visually driven platforms work for you because your product or service isn’t inherently visual. After all, we can’t all […]

Read More

Say Hello to Our New Crew Member

The stars at Moonlight Creative Group have realigned. We’re happy to welcome Anna van Erven aboard as our crew’s newest Marketing Master.

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Influencer Marketing

Britney Spears drinking a Pepsi. Steph Curry shaving with a Gillette razor. Influencer marketing has been around as long as marketing itself. The goal is simple: find people with clout within your market and partner with them to showcase your product to their followers. How convenient that their followers just so happen to be your target audience!

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Jocelyn | Goodbye & Good Luck

You might have heard rumblings through the galaxy about changes in the Moonlight office. A few weeks ago we introduced you to Anna, and now it’s time to say farewell to Jocelyn as she embarks on a new adventure in Atlanta.

Before making the move down I-85 South, Jocelyn shared her three favorite things about her time at Moonlight:

  1. THE CREW

The Moon Crew is one-of-a-kind. Our rockstar designers are crazy talented and never cease to amaze me with their beautiful creations. Our fearless leader is a wonderful mentor with a killer instinct for smart marketing and great design. I will miss working (and lunching) with this talented second family.

  1. THE CLIENTS

Not only does Moonlight have the best team, but we also have the best clients. During my time here, I got to partner with people from a wide variety of backgrounds and industries, each with different goals, needs and target audiences. It was an honor to tell their companies’ stories and help solve their marketing problems.

  1. THE FUN

Above all, I feel incredibly grateful to have worked at a place where coming to work every day is FUN. I mean, where else do you get to dress down for #NationalPJDay, plan an eclipse-themed picnic or make a Christmas tree with sticky notes? (Answer: Nowhere else.) I loved bringing this spirit of fun and creativity to our clients and the work. Big thanks to Moonlight and our clients for making my time here unforgettable.

 

We will miss you, Jocelyn, and we wish you all the best in ATL!

 

Check out other blog posts

Using Hashtags to Find Your Perfect Audience

When social media feels overcrowded, hashtags can help you find and connect with target audiences…if you know how to use them. “If you build it, they will come.” The classic movie Field of Dreams popularized this mantra, which reasoned that if you put in the work to create something great, people will notice. It’s a […]

Read More

What if my brand isn’t inherently visual?

By now you know the value of social media and even Instagram Stories (if not, check out our previous blog posts on these topics – we’ll wait). But maybe you’re not sure how to make these visually driven platforms work for you because your product or service isn’t inherently visual. After all, we can’t all […]

Read More

Say Hello to Our New Crew Member

The stars at Moonlight Creative Group have realigned. We’re happy to welcome Anna van Erven aboard as our crew’s newest Marketing Master.

Read More

 

What if my brand isn’t inherently visual?

By now you know the value of social media and even Instagram Stories (if not, check out our previous blog posts on these topics – we’ll wait). But maybe you’re not sure how to make these visually driven platforms work for you because your product or service isn’t inherently visual. After all, we can’t all be glamorous like hospitality, retail or beauty – where quality photography and videography goes a long way. So, what do you do? Throw in the towel? No way!

Read More

4 Keys to Unlock the Power of Online Reviews

Where do you turn when you need a new pet sitter, hair dryer, yoga studio, date night restaurant or sofa? The internet, of course! And if you’re like 92% of consumers, you read online reviews to get the truth about what to expect from a product or service before you buy.

Online reviews are incredibly powerful – a product with at least 5 online reviews has a 270% higher purchase likelihood than a product with 0 reviews. Why? Because we’re inundated with options and information about those options. Online reviews help us cut through the noise, weed out the good from the bad, and (hopefully) make worthwhile purchasing decisions.

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Instagram Stories — What, Why & How

  What are Instagram Stories?  

Let’s start with the basics, shall we? For those unfamiliar, Instagram Stories is a feature within the Instagram app that lets users post photos and videos that disappear after 24 hours. The content you share on your Story doesn’t appear on your profile page or in your followers’ main feeds – instead, it lives at the top of their feed alongside the Stories posted by whoever else they follow.

 

  Why should you use Instagram Stories?  

You might be wondering why you’d put time and energy into creating something that lasts for less than 24 hours? Because people LOVE Instagram Stories. They’re easy to watch and they inspire higher engagement than typical posts – the Instagram algorithm measures engagement and rewards accounts that effectively engage users. So, if you’re regularly posting interesting Instagram Stories, the rest of your posts will also rank more highly in your followers’ feeds.

Also, you can make your best Stories last longer than 24 hours by saving them to your profile page, where they will be available to anyone who visits your profile.

 

  Tips to Get Started:  

> Tell a Story
They’re called Stories for a reason! ;) Go behind the scenes at one of your company’s events, describe a day in the life of an employee, illustrate the experience of a customer, demonstrate how to use your product or service, host a “takeover” by an influencer, partner or collaborator, etc.

> Engage
Use Stories to speak with your current and potential customers. Ask for feedback (comments on Stories are private), run polls and contests, pose questions, offer tutorials, host Q&A sessions, etc.

> Don’t Let Perfect Be the Enemy of Good
Think of Stories as a less formal way to communicate with current and potential customers, allowing them to get a more authentic look into your company, your culture and your values. Like we mentioned before, the content is temporary, so it’s an ideal place to get creative, run experiments and find out what works and what doesn’t. In the process, you’ll help make your brand more human and relatable.

 

Ready to get started? Check out this article to get a step-by-step guide to creating your first Instagram Story.

 

Need some additional support? We’re happy to help you strategize, brainstorm, plan, create, measure, etc.
Send us a note!

 

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